Shipping policy
SHIPPING POLICY – WHALE LABS
Processing time
All Whale Labs products are made to order. Orders are typically processed within 2–5 business days before dispatch.
Shipping times
Estimated delivery times after dispatch:
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United Kingdom: 2–4 business days
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International: 5–15 business days, depending on destination
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, peak periods, or other factors outside our control.
Shipping costs
Shipping costs are calculated at checkout based on your location and order contents.
Order tracking
Tracking information will be provided where available once your order has been dispatched.
Customs, duties & taxes
International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer and are not included in item prices or shipping costs.
Incorrect addresses
Please ensure your delivery address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Delayed or missing orders
If your order has not arrived within the estimated delivery timeframe, please contact us at info@thegreatestwhale.com and we will assist where possible.